FAQ's

Once your package is shipped, we will e-mail your tracking number to the e-mail address you provided. You can use this tracking number to track your order.

Where do I track my order?

DPD:

If your package was sent by DPD, you can track its progress on the DPD website

Fedex:

If your package was sent by Fedex, you can track its progress on the Fedex website

An Post:

If your package was sent by An Post, while it is still in Ireland you can track its progress on the An Post website

Once your package arrives in your country, it is then delivered to you by your local postal courier. This means that, to get up-to-date information on your package, you simply enter your tracking number on your local courier website. 

Who is my local courier?

USA – USPS

UK – Royal Mail

Germany – Deutsche Post

Canada – Canada Post

Australia – AusPost

France – La Poste

Spain - Correro

If you cannot find your country on this list, simply search the website of the national postal courier in your country and track your shipment there.

1.    Carroll’s Irish Gifts was unable to verify your payment information. If your payment information entered on the order does not match the payment information stored by the bank or credit card issuer, the order will be automatically cancelled.

2.    If you receive an error message and your order will not process, please contact your bank or credit card issuer to verify the payment information is correct.

3.    Some credit card issuers and banks require a prior notice from the card holder that the card will be used to purchase online. Please ensure your card issuer or bank is aware you intend to purchase online.

4. Very rarely we might experience some technical issues. If you suspect this to be the case please contact us by “Submitting a Request” at the top right hand corner of this page.

Becoming a registered customer offers many positives.

1.    Quick Checkout – All your information will be saved on our system so checkout will be noticeably faster.

2.    Order Status – You can view a real time status update of your order, showing from pending to shipped and complete.

3.    Order History – You can view a full listing of all previous orders placed with us.

4.    Promotions – Be the first to learn of our new product ranges, competitions and promotions.

5.    Contact Us – You can contact us directly from your account and view and previous correspondence

6.    My Wishlist – You can view all the products you added to your wishlist in one place

7.    My Reviews – You can view all the reviews you gave on products

No. You can place an order by ordering as a guest. You will not be required to log in or register an account. You will however be required to enter your shipping address and contact information.

We accept Visa, Visa Debit and Mastercard. We also accept payment via PayPal.

Yes. We have taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is use for every transaction. This encrypts all transmissions from our servers and your computer. For your security we do not have access nor store your credit card information.

Yes. Providing the item is still available in our shops and there are no restrictions on shipping it, we will gladly arrange an order for you. To start this process you can contact us by “Submitting a Request” at the top right hand corner of this page.

If you ordered the incorrect size or incorrect item you can contact us by “Submitting a Request” at the top right hand corner of this page. If your order has not been dispatched we can make the required changes. If your order has been dispatched, once you receive it, you can contact us to arrange return. 

The return policy described below applies to online orders only. 

I have changed my mind and wish to return my item?
You must contact us within 60 days of receiving your order. Please include your order reference number and full name. The item you wish to return must be unused, in the original packaging and in a saleable condition. Refunds may be accepted on all items except perishable goods (food/groceries), earrings and underwear and exclude shipping charges. All items will be inspected on return.

My item is damaged, what can I do?
Please contact us -- include your order reference number and full name. Please also include an image of the item showing the damage. Once verified, we can then work with you on a suitable resolution.

**TRACKING ORDERS**

If you have received a dispatch confirmation email from us it means that we have shipped your package.

Your tracking number can be found on your dispatch confirmation email

If you chose DPD

Please track your order here: https://dpd.ie/tracking 

If you chose An Post

Please track your order here: https://www.anpost.com/Post-Parcels/Track/Search

If you chose Fedex

Please track your order here: https://www.fedex.com/en-ie/tracking.html 

We are delighted to offer our Click & Collect service.

The collection point for click & collect orders is 57/58 Upper O'Connell Street, Dublin 1.

Collection times are Monday to Saturday 8am-6pm, Sunday 10am-6pm.

When you arrive, simply phone the number provided to you on your Order Confirmation email and one of our colleagues will bring your order to you.

Remember to bring your Order Confirmation email (on your phone is fine!) and a valid ID when collecting your order.

Delivery Times

*Our advice is to always order early to avoid disappointment 

You will receive a confirmation email once your order has been shipped. This will include your tracking number and instructions on how to track your order.

We will ship your orders using either DPD, Fedex or An Post - Tracked Post, depending on what option you choose.

DPD:

Fully insured and tracked service that requires a signature upon delivery. 

Fedex:

Fully insured and tracked service that requires a signature upon delivery.

An Post:

This is a standard post service that has the addition of tracking straight to your door.

Shipping Rate* may be subject to periodical change.

Unfortunately if your specific country is not on our shipping list, we cannot offer delivery at this time.

We use both DHL Express Couriers and AnPost.ie. DHL Express Couriers require a signature on receipt of order. If you are not home, when the courier calls, you will be left a calling card advising you a delivery attempt was made. The courier should also try to contact you by telephone (it is very important to provide a valid telephone for the delivery recipient).

**If you paid via Paypal your order will be shipped to the verified address on your Paypal account. We cannot ship to any other address

For all other orders, if your order has not been dispatched yet, you can change your shipping address through the "My Account" section of our website

If you require assistance with changing shipping information please contact us immediately by “Submitting a Request” at the top right hand corner of this page.

**If your order has been dispatched we cannot change any information.

Depending on the value of your order, your Carrolls Irish Gifts parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Carrolls Irish Gifts hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Depending on the value of your order, your Carrolls Irish Gifts parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Carrolls Irish Gifts hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Please note: All orders to Northern Ireland have to clear customs in the UK which may cause a delay on displayed delivery times. Please check with your local customs office for more information.

Carrolls Irish Gifts is a great place to work! We have shop locations in Dublin, Cork, Kilkenny and Belfast as well as a busy online store.

To view our current job vacancies please click here

To send a general application looking for a job please send your CV to jobs@carrollsirishgifts.com

We look forward to hearing from you!