What is Carroll's Irish Gifts Returns or Exchange Policy?

Items must be returned or exchanged within 30 days of purchase. Any returned or exchanged goods must be unused/unworn and in the same condition as it was when you received it, the item must include all attached tags/ labels and be in its original packaging. We do not offer a collection service for returns, so you should use your own carrier of choice. We highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.

We cannot offer a return or exchange on any of the below items:

• Earrings
• Underwear
• Personalized/Engraved Product
• Gift Baskets

How do I return or exchange unwanted items?

1. Simply repackage your item and insert the following details within the package.

• Your order reference number
• The email address used to place the order
• Your phone number
• Reason for Return
• An indication do you wish to receive a refund or an exchange for your item

NB - Please email us the same details to support@carrollsirishgifts.zendesk.com. Please also email us the tracking number for your return package if you have one.

2. Make sure that all returned or exchanged items are unused/unworn. Any items returned should be in the same condition as it was when you received it. Must include all tags or labels and be in its original packaging.

3. The cost of returning unwanted items or exchanging an item is at your expense and we highly recommend that you use a carrier who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.

4. Post the parcel back to us. Our address for returns is as follows:

USA/CANADA:

Carrolls Irish Gifts,

895 Towbin Ave Ste A,

Lakewood,

NJ 08701-5971

USA

5. If an item is returned that is not eligible for a return, then no refund will be provided and if you require the item to be returned back to you shipping charges will apply. See below for a list of items not eligible for a return

• Earrings
• Underwear
• Personalized/Engraved Product
• Gift Hampers Gift Baskets
• Worn Clothing
• Items not returned in their original condition, and with all their original tags still attached.

My Item Was A Gift, So I Don't Have The Order Number. What Should I Do?

We are happy to help. Please contact us in advance of returning your item. Email support@carrollsirishgifts.zendesk.com or phone us on 1844-488-0716

How Do I Return A Faulty / Incorrect Order?

If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item. Email support@carrollsirishgifts.zendesk.com or phone us on 1844-488-0716

When Will I Receive My Refund?

Please allow up to 7 days for refunds to show up on your account once we receive your item. Please note, that no shipping will be refunded – only the price you originally paid for the returned item/s.

Additional Information:

The value of returns, exchanges, or refunds is the value of the item at the time of purchase.