Cead mile Failte (A Hundred Thousand Welcomes!)

We would like to thank you for choosing Carroll's Gifts and Souevnirs for your online purchase.

Carroll's Gifts and Souvenirs are a fully Irish owned company established in 1982 and are one of the leading retailers of quality Irish sport and fashion clothing, souvenirs and gift product. We stock many leading Irish brands such as FAI, Guinness, and Inis fragrances. We carry 1000's of gift and souvenier products across a wide range of categories. In 2012 we celebrate 30 years in business and the reason we have survived all this time is by giving the highest standards of customer service, with an extensive range of top quality product at the keenest prices.

Our dedicated on-line team has been providing this Carroll's Gifts and Souvenirs unique shopping experience since 2003.

All orders are delivered within days and are fully traceable from the time they leave our Store in Dublin's main shopping street, O'Connell Street, until they reach the recipient address anywhere in the world. We are experts in local as well as international delivery and deliver to 265 countries around the world.

We offer free shipping within Ireland for orders over €50 and a flat rate of €5 shipping to the Uk for orders over €50. All other shipping rates can be seen below.

FOR A FULL LIST OF COUNTRIES CLICK HERE



FASTWAY

Tracking Services

Fastway’s online tracking is the quickest way to find the location of your shipment. Just click on the following link and enter the tracking number:

1. Click on the following link: http://www.fastway.ie/11TrackTrace.html
2.  Add your tracking number and press "track"
3. A pop-up Box will appear with the latest shipment status and tracking history.

Shipping Cost

Shipping costs are calculated and displayed before you complete your order. The cost depends on the weight and size of the product. Products are subject to availability and delays may sometimes occur that are outside our control, if your order is not available we will contact you to give an estimated date of arrival.

To ensure prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address.




DHL

Shipment Notification Email
Shortly after we dispatched your order, you will received a Shipment notification email with your tracking number or waybill number.
Tracking Services
DHL’s online tracking is the fastest way to find out where your shipment is. No need to call Customer Service when we can offer you real-time details of your shipment’s progress as it speeds through the DHL Network on the way to its destination. You can check the status of your order using any of the tracking services below.

How to use DHL On-line Tracking:

1. Click on the following link: http://www.dhl.ie/en.html
2. Add your tracking number and press "track"
3. A pop-up Box will appear with the latest shipment status and tracking history.

Simple and easy to use!

How to use DHL eTrack?

1. Create an email and enter your waybill number or you can forward the email sent from Carroll's to DHL and the system will automatically find it within the text and send you a reply.
2. Address the email to  track@dhl.com. To send the results to other people, enter their email addresses in the CC field.
3. Send the message and receive the results via return email within seconds.

How do I use DHL Express SMS?
DHL Express SMS allows mobile phone users to track the status of your shipments. Simply text us the waybill number and we'll respond  with the status within seconds. You can forward the text to colleagues, friends and family.

1. Select "the messages"(sms) menu on your mobile phone, then enter your waybill number in a new text message.
2. Send the message to +44 7720 33 44 55 (DD HH LL on the telephone keypad),
3. then put this number in your phone's memory for future use.
4. In a few moments, you will receive a return SMS message with the details of your shipment.

How to track you order using Carroll's Reference number?
If for whatever reason, you have misplaced your tracking number, you are able to track your shipments using the first 6 numbers of your Carroll's Reference number on your Order form.

1. Click on the following link: http://www.dhl.ie/en/express/tracking/shippers_reference.html
2. Add in the Shipper's Reference field, the first 6 numbers from your reference number.
3. Enter as  "Date range for shipment - From" ,  the date you placed your order.
4. Enter as " Date range for shipment - To" , a week after you placed your order.
   DHL does not need an exact date, just an approximate date range to do a Search.
5. Click "Track".
6. A pop-up Box will appear with the latest shipment status and tracking history.

Quick answers to common DHL Express Tracking Questions

Just click in the link below:
http://www.dhl.com/en/express/tracking/tracking_faq.html



Shipping costs
Shipping costs are calculated and displayed before you complete your order on the Carroll's Gifts Online Shop. The cost depends on the weight and size of the product. Products are subject to availability and delays may sometimes occur that are outside our control, if your order is not available we will contact you to give an estimated date of arrival.

To ensure prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address. A local contact number for the intended recipient must also be provided. If problems/delays occur additional charges may be incurred.

Non EU countries may be subject to tax and duties on goods purchased. The payment of Duties and Taxes are the responsibility of the receiver, Carrolls Gifts and Souvenirs take no responsibility for country specific custom taxes, duties, associated with the delivery of your package. For further information please contact your local customs office.

Our delivery services will make every effort to deliver your package however if the information provided (address or local telephone number including local area dialling code) is inaccurate or no person is available to receive and sign for the package after due notification, then the customer will be liable for any additional charges for resending the package.

CUSTOMS CLEARANCE
Please note each country has different customs clearance levels. Although most countries accept all imports some items may be refused entry to a specific country. We advise you to check with your local customs office to obtain a list of items that cannot enter the country or that may cause problems.

Please note Ukraine customs do not allow food imports of any kind so if ordering from the Ukraine please do not purchase any food items as they will be returned to Ireland. The customer may be liable for additional charges.
Products containing seeds (wild shamrock and wild Irish flowers) cannot be shipped to Non EU countries. Packages containing these products will be refused at the customs depot and returned to Carrolls Gifts. The customer may be liable for additional charges.