All our packages are delivered by DHL;

                                         a premium, highly reliable and express service!

Please Note, all orders are dispatched on Monday's, Wednesday's and Friday's by 2 pm. If you

have any queries about your order, please contact us via email at web@carrollsgifts.com

                                If any of the items from your order are not in stock,

                           we will inform you via email before we process your order.

Shortly after we dispatched your order, you will received a Shipment notification email with your tracking number or waybill number.

DHL’s online tracking is the fastest way to find out where your shipment is. No need to call Customer Service when we can offer you real-time details of your shipment’s progress as it speeds through the DHL Network on the way to its destination. You can check the status of your order using any of the tracking services below.

1. Click on the following link: http://www.dhl.ie/en.html

2. Add your tracking number and press "track"

3. A pop-up Box will appear with the latest shipment status and tracking history.

  Simple and easy to use!

1. Create an email and enter your waybill number or you can forward the email sent from Carroll's to DHL and the system will automatically find it within the text and send you a reply.

2. Address the email to  track@dhl.com. To send the results to other people, enter their email addresses in the CC field.

3. Send the message and receive the results via return email within seconds.

DHL Express SMS allows mobile phone users to track the status of your shipments. Simply text us the waybill number and we'll respond  with the status within seconds. You can forward the text to colleagues, friends and family.

1. Select "the messages"(sms) menu on your mobile phone, then enter your waybill number in a new text message.

2. Send the message to +44 7720 33 44 55 (DD HH LL on the telephone keypad),

then put this number in your phone's memory for future use.

3. In a few moments, you will receive a return SMS message with the details of your shipment.

If for whatever reason, you have misplaced your tracking number, you are able to track your shipmentrs using the first 6 numbers of your Carroll's Reference number on your Order form.

1. Click on the following link: http://www.dhl.ie/en/express/tracking/shippers_reference.html

2. Add in the Shipper's Reference field, the first 6 numbers from your reference number.

3. Enter as  "Date range for shipment - From" ,  the date you placed your order.

4. Enter as " Date range for shipment - To" , a week after you placed your order.

 DHL does not need an exact date, just an aproximate date range to do a Search.

5. Click "Track".

6. A pop-up Box will appear with the latest shipment status and tracking history.

     Just click in the link below

http://www.dhl.com/en/express/tracking/tracking_faq.html

Shipping costs are calculated and displayed before you complete your order on the Carroll's Gifts Online Shop. The cost depends on the weight and size of the product. Products are subject to availability and delays may sometimes occur that are outside our control, if your order is not available we will contact you to give an estimated date of arrival.

To ensure prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address.

All claims for delivery shortages and damages must be reported to web@carrollsgifts.com within 7 days of the delivery date. Although we use a very reliable Shipping Service to deliver your purchase, we cannot guarantee exact delivery date. All non-deliveries have to be reported within 20 days. Contact us at web@carrollsgifts.com to arrange a replacement.

Customers are entitled to return any non faulty product for a refund / exchange within 7 days from the delivery date once the product is in perfect condition including any wrapping. Cost of delivery will not be refunded in event of a item being exchanged

For Health & Safety reasons we are unable to refund / exchange consumable product.

For hygiene reasons we are unable to accept back such personal items as Ladies / Gents underwear or pierced earrings.

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